Demand for Self-Service Technologies Continues to Rise
With customers preferring to use machines to get their services instead of interacting with an assisted service worker self-service is growing exponentially.
Month: August 2019
Cognitive Technology and the Future of AI Self-Service
AI-based innovations enable self-service systems to understand the real meaning behind a question and to then deliver only relevant answers or options to consumers.
7 Customer Services Trends to Watch in 2019
Being a company focussed on collaboration and customer service, we take a look at what trends in customer service we should be looking out for in 2019.
The future of self-service is customer-led automation
Organisations and their customers should turn to artificial intelligence to enhance customer-controlled digital experiences, according to Gartner. In order to cope with the avalanche of digital information and ‘activities’, customers — similar to organisations — will increasingly turn to self-service automation moving forward, according to Gartner. “There is often a lot of discussion about how...
How Self-Service Is Changing Technology
So much of what is developing in technology right now is aligning itself towards so-called ‘self-service’ options for users to be able to ‘get stuff done’ (or actioned and resolved) in ways that would have previously always meant engaging with another human being. This isn’t just Artificial Intelligence (AI) and chatbots; this is self-service where...