Tech trends are likely one of the greatest factors impacting workplaces, and it is also one factor that can have a truly positive impact.
Africa Nkosi unpacks how data and digitization are helping businesses compete in a disrupted world.
Five impressive and dare we say novel self-service technology examples that prove just how dynamic, adaptable the technology can be!
Rising need for self-service machines and remote management are some of the major contributing factors driving the self-service technology market.
Innovation and inclusion of digital technology into agriculture can assist smallholders improve their incomes, livelihoods and their country’s economies.
With customers preferring to use machines to get their services instead of interacting with an assisted service worker self-service is growing exponentially.
AI-based innovations enable self-service systems to understand the real meaning behind a question and to then deliver only relevant answers or options to consumers.
Being a company focussed on collaboration and customer service, we take a look at what trends in customer service we should be looking out for in 2019.
Organisations and their customers should turn to artificial intelligence to enhance customer-controlled digital experiences, according to Gartner. In order to cope with the avalanche of digital information and ‘activities’, customers — similar to organisations — will increasingly turn to self-service automation moving forward, according to Gartner. “There is often a lot of discussion about how...
So much of what is developing in technology right now is aligning itself towards so-called ‘self-service’ options for users to be able to ‘get stuff done’ (or actioned and resolved) in ways that would have previously always meant engaging with another human being. This isn’t just Artificial Intelligence (AI) and chatbots; this is self-service where...