Organisations and their customers should turn to artificial intelligence to enhance customer-controlled digital experiences, according to Gartner. In order to cope with the avalanche of digital information and ‘activities’, customers — similar to organisations — will increasingly turn to self-service automation moving forward, according to Gartner. “There is often a lot of discussion about how...
Customers define convenience as a comfortable and frustration-free shopping experience, and leaders in convenience retail would do well to incorporate certain trends to ensure they stay ahead of customer demand and expectation.
Tech trends are likely one of the greatest factors impacting workplaces, and it is also one factor that can have a truly positive impact.
AI-based innovations enable self-service systems to understand the real meaning behind a question and to then deliver only relevant answers or options to consumers.