The desire for efficiency, self-service, and convenience is what drives most technological revolution. A perfect example of how technological advances are changing daily life is the grocery store Amazon Go opened in Seattle. Shoppers walk in, grab what they want, and walk out. There are no shopping carts, no checkout lines, and no waiting to...
According to a recent survey, shoppers are not only comfortable with self-service checkout options, but many prefer them to real-life sales associates.
Self-service is growing exponentially in all areas of retail, hotels, restaurants, healthcare and banking environments.
Customers define convenience as a comfortable and frustration-free shopping experience, and leaders in convenience retail would do well to incorporate certain trends to ensure they stay ahead of customer demand and expectation.
Online or self-service technology has introduced many great tools and new ways for more traditional businesses to engage customers.
Your customers have moved ahead; the challenge is to meet them where they are as they evaluate your business on the basis of the experiences they are having across all channels today.
Africa Nkosi unpacks how data and digitization are helping businesses compete in a disrupted world.
Innovation and inclusion of digital technology into agriculture can assist smallholders improve their incomes, livelihoods and their country’s economies.
Being a company focussed on collaboration and customer service, we take a look at what trends in customer service we should be looking out for in 2019.
So much of what is developing in technology right now is aligning itself towards so-called ‘self-service’ options for users to be able to ‘get stuff done’ (or actioned and resolved) in ways that would have previously always meant engaging with another human being. This isn’t just Artificial Intelligence (AI) and chatbots; this is self-service where...