Organisations and their customers should turn to artificial intelligence to enhance customer-controlled digital experiences, according to Gartner. In order to cope with the avalanche of digital information and ‘activities’, customers — similar to organisations — will increasingly turn to self-service automation moving forward, according to Gartner. “There is often a lot of discussion about how...
Self-service is growing exponentially in all areas of retail, hotels, restaurants, healthcare and banking environments.
The speed of business is changing & technology is giving small businesses the tools they need to level the playing field with their bigger competitors.
Five impressive and dare we say novel self-service technology examples that prove just how dynamic, adaptable the technology can be!
With customers preferring to use machines to get their services instead of interacting with an assisted service worker self-service is growing exponentially.
AI-based innovations enable self-service systems to understand the real meaning behind a question and to then deliver only relevant answers or options to consumers.